Order Shipping
Delivery time is dependent on order volume and availability and will be set once an order has been placed by our sales team. Your order will not be processed until you receive official notification from your sales contact confirming the agreed price and delivery time. For any further questions please contact PROINSO UK sales support (
support@proinsosolar.co.uk).
Freight Claims
Visual freight damage must be reported within 24 hours of receipt of merchandise and noted on the delivery receipt/BOL at time of delivery. Internal freight damage must be reported within 7 days. PROINSO is not liable for secondary transport freight claims.
Returns
All warranty claims for defective material must be addressed to and taken up directly with the relevant manufacturer.